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Privacy Policy
Introduction

Young Foodies respects your privacy and is committed to protecting your personal data. We appreciate that you do not want your personal information distributed indiscriminately and this Privacy Policy tells you the types of information we collect about you when you visit our website www.youngfoodies.co.uk (Site) or which we otherwise obtain directly from you or from a third party, how we use that information, and the instances in which we share your information.

The Site is operated by or on behalf of Young Foodies Limited (we, us and our), which is the data controller of the personal data collected and processed. .

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

By using the Site, you consent to the collection and use of information in accordance with this Privacy Policy.

We reserve the right to change this Privacy Policy from time to time by changing it on the Site. This Privacy Policy was last updated on 22nd May 2018.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Data we collect about you


Personal data, or personal information, means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
  • Identity Data includes first name, maiden name, last name, username or similar identifier, brand, role, job tile, title, date of birth, gender, business information.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Employment Data includes job information, role information, salary information, career history, employment interests, sensitive employment related insights and any other information disclosed by you in relation to an application for a role as part of our talent pool.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

We may, from time to time, run referral programmes or similar initiatives, such as a "Tell a Friend" programme, that invite you to provide us with the contact details of someone who is known to you who may find our products or services to be of interest. We will only use those contact details for the purpose of the relevant initiative (and not for general marketing purposes). By providing us with their details, you confirm that you have their permission to do so and must not provide us with the details of anyone from whom you do not have such permission. We reserve the right to identify you as the person who has made the referral in the message that is sent to them.

Methods of collecting data


We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and employment data by filling in forms or by corresponding with us by post, phone, email or otherwise.

This includes personal data you provide when you:
  • apply for membership with us;
  • sign up for our newsletters;
  • complete one of our forms using Typeform;
  • purchase from our online shop;
  • participate in an event which we have organised;
  • request marketing to be sent to you;
  • sign up for our talent pool;
  • apply as an associate;
  • submit an application for a role within Young Foodies itself;
  • submit a form via our website;
  • enter a competition, promotion or survey; or
  • give us some feedback.


Automated technologies or interactions.


As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies. Please see our cookie policy below for further details.

Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:
  • Technical Data from the following parties:
    • analytics providers such as Google based outside the EEA; and
    • advertising networks such as Linkedin based outside the EEA.


How we will use your data


We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.


Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by Contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

 
Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new member or subscriber and administer your account with us (a) Identity (b) Contact (c) Employment Performance of a contract with you
To process and deliver your purchases including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or Privacy Policy (b) Asking you to leave a review or take a survey (a) Identity (b) Contact (c) Profile (d) Marketing and Communications (f) Employment (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To audit the downloading of data from the Site (a) Identity (b) Contact (c) Technical Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity (b) Contact (c) Technical (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical (g) Employment Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical (b) Usage Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile Necessary for our legitimate interests (to develop our products/services and grow our business)
To share job opportunities with you (a) Identity (b) Contact (c) Employment (a) Performance of a contract with you (b) Necessary for our legitimate interests (to communicate with you about job opportunities that you might be interested in and keep you abreast of developments which may be relevant to you)
To notify you about events that may be of interest to you (a) Identity (b) Contact Necessary for our legitimate interests (to develop our products/services and grow our business)


Marketing


We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising, which we deal with as follows:
  • Promotional offers from us. We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
  • Where you are already a customer. You will receive marketing communications from us if you have requested information from us or purchased goods, digital products or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
  • Third-party marketing. We will get your express opt-in consent before we share your personal data with any company outside the Young Foodies group of companies for marketing purposes.
  • Opting out. You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data we hold and process for the purpose of the performance of a contract with you or which is necessary for our legitimate interests.


Cookies




You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy below.

Change of purpose


We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law or if we believe that such action is necessary to prevent fraud or cybercrime or to protect the Site or the rights, property or personal safety of any person.

Disclosure of your personal data




We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
  • Our third party service providers who perform functions on our behalf in connection with the operation of our business or providing the services we offer through the Site such as IT service providers and system administrators, third parties, agents and contractors who host and manage data, deliver our products and services, process transactions, receive and send communications, conduct reference and criminal records checks on candidates on our behalf etc. Such third party agents and contractors only use your personal data to the extent necessary to perform their functions.
  • Professional advisers including lawyers, bankers, auditors and who provide consultancy, banking, legal, insurance and accounting services.
  • Our third party analytics partners to analyse website traffic and understand customer needs and trends.
  • Third parties if we are required to do so by law, or if we believe that such action is necessary to: (a) fulfil a government, or regulatory authority request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our websites or customers.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We may also disclose aggregate statistics about visitors to the Site in order to describe our services to prospective partners advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information

Public forums




The Site may, from time to time, make chat rooms, message boards, news groups and/or other public forums available to its users. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and never disclose your personal information.

External links




The Site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.


International transfers




Your personal data which we collect is sent to and stored on our secure servers located in the United Kingdom. Such storage is necessary in order for us to process the personal data as stated in the paragraph on How we will use your data above.

In the circumstances described above (see Disclosure of your personal data), any of our third party service providers which are based outside the European Economic Area (EEA), store the personal data that they process outside the EEA, or use staff to process that personal data who are based outside the EEA, will require a transfer of data outside the EEA. The countries concerned may not have similar data protection laws to the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.



Cookie Policy


When you interact with the Site, we try to make that experience simple and meaningful. When you visit the Site, a web server sends a cookie or other similar technology to your computer or mobile device (as the case may be). Cookies are small pieces of information which are issued to your computer or mobile device (as the case may be) when you visit a website and which store and sometimes track information. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Site and will last for longer. The cookies and/or other similar technologies we use collect information, such as the type of internet browser or mobile device you use, any website from which you have come to the Site, your IP address and/or the operating system of your computer or mobile device. We use cookies and/or other similar technologies, such as tracking GIFs, web beacons and pixel codes, either alone or in combination with each other to create a unique device ID to:
  • remember that you have visited us before. This means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get;
  • customise elements of the promotional layout and/or content of the pages of the Site; and
  • collect anonymous statistical information about how you use the Site (including how long you spend on the Site) and where you have come to the Site from, so that we can improve the Site and learn which parts of the Site are most popular with users. The table below sets out the cookies that we use, their purpose and how long they last:
Cookie Purpose Expiry
PHPSESSID Recognise you when you return to our site. It stores the logged in user's username and a 128bit encrypted key. When the browsing session ends
_ga Estimate our audience size and usage pattern. This is Google Analytics. Used to distinguish users. 2 years
_gid Estimate our audience size and usage pattern. This is Google Analytics. Used to distinguish users. 24 hours
bp-activity-filter Store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted at your individual interests. When the browsing session ends
bp-activity-oldestpage Remembers what page of activity the “load more” is on so we can optimise your user experience. When the browsing session ends
bp-activity-scope Store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted at your individual interests. When the browsing session ends
bp-groups-extras Store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted at your individual interests. When the browsing session ends
bp-groups-filter Store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted at your individual interests. When the browsing session ends
bp-groups-scope Store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted at your individual interests. When the browsing session ends
bp-members-extras Store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted at your individual interests. When the browsing session ends
bp-members-filter Store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted at your individual interests. When the browsing session ends
bp-members-scope Store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted at your individual interests. When the browsing session ends
cookie_notice_accepted Log your acceptance of our cookie notice 1 week
pmpro_visit Recognise you when you return to our site. When the browsing session ends
redux_current_tab Store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted at your individual interests. This improves the sites usability. 1 week
scrollPositionX This improves the sites usability. When the browsing session ends
scrollPositionY This improves the sites usability. When the browsing session ends
wordpress_ Recognise you when you return to our site - it for a logged in user. Session
wordpress_logged_in_ Recognise you when you return to our site - it for a logged in user. Session
wordpress_test_cookie This is a test cookie. When the browsing session ends
wp-settings-[UID] The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface. 1 year
wp-settings-time-[UID] The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface. 1 year
_utma Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. 2 years
_utmb Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. 30 minutes
_utmc Works in conjunction with the __utmbcookie to determine whether the user is in a new session/visit. When the browsing session ends
_utmt Used to throttle request rate. 10 minutes
_utmz Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. 6 months
 

Some of the cookies used by the Site are set by us, and some are set by third parties who are delivering services on our behalf.

Most web and mobile device browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser or mobile device. Please note, however, that by blocking or deleting cookies used on the Site, you may not be able to take full advantage of the Site.


Data security




We place great importance on the security of all personal information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it. These personnel will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.


How long will you use my personal data for?


We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.

In some circumstances you can ask us to delete your data; see the section on Your Rights below for further information.

In other circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.


Your rights




Where you are located in the European Union you have the right to: Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


Contacting us


Contacting us

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

  • Full name of legal entity: YOUNG FOODIES LIMITED
  • Name or title of data privacy manager: Chris Green
  • Email address: [email protected]
  • Postal address: Young Foodies Limited, The Food Exchange, New Covent Garden Market, Vauxhall, SW8 5EL.