Quality Management : FMCG Training Course

About the course

How many complaints do you get per million units sold? Why are you getting them? As a growing business, staying on top of your product quality and consistency is paramount. It goes far beyond well-written customer emails and sending out replacement stock – when done right, there is an entire system that sits behind quality management to keep you proactive, not reactive.

Over the course of 4 x half days, this intensive course will cover everything you need to know to set up a quality management system in your business. From handling complaints, to benchmarketing to product recall management, this course will give you confidence in your systems.


  • Handle quality issues quickly and effectively
  • Know best practice approaches to food safety
  • Feel confident in your documentation
  • Truly understand your business risks

This course covers

  • Setting up quality management systems
  • Benchmarking
  • Handling complaints 
  • Root cause analysis
  • Product recalls

Designed for

We recommend this course for anyone working in product quality management.


All of our training is hosted live on Zoom.


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